FAQ

Do I need an online account to use the website?
No - Anyone can view our products and download a digital PDF version of our catalog. To access additional features, like product purchasing, you will need to sign up for a new account and obtain a username and password.
How can I obtain a User ID and Password?
Go to the Sign Up page. Please submit all required fields and a Customer Care Specialist will contact you within 1-2 business days.
Is there a minimum quantity for one order?
No – There is no minimum quantity per order.
Can I view pricing online?
Yes – Registered users can view pricing. Unregistered users will have to obtain a User ID and Password to view pricing.
What happens to my online order after it is sent?
Your order is immediately transmitted to our Order Entry Department for processing. A confirmation is sent to your email address letting you know we have received your order. Blank headwear orders received before 2:00 p.m. CT will ship the same day, subject to inventory availability. You will be notified of any delays or changes.
How can I change my account information?
After signing in, go to your Account page to see all available Account Management options.
How can I add shipping addresses?
After signing in, go to your Account page and click on the Address Book option. A new shipping address can also be added while placing an order.
Can I see my previous orders?
Yes - Up to 100 of your most current orders are available to view. To view them, sign in and go to your Account page and then click on Orders. From there, you can view details on Open Orders or select Order History.
There are several people who order for me. Do I share my login with them?
No - To maintain your account security & integrity, we have provided the ability to create logins for your employees that you can manage and maintain. To get started, sign in and go to your Account page, under the Multiple Logins section, click Manage Logins. You can create or delete any logins needed for your company.
What is your return policy?
If you’re not satisfied with your order, please contact us, we want to make it right. Our Customer Care Specialists are available to work with you to find a solution.

Stock/Catalog Orders: We have a No Hassle Return Policy. You are welcome to return stocked items for any reason within 30 days of your purchase. There is no restocking fee and we’ll refund you the full cost of the caps. We ask that product you're returning has not been further decorated.